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Director, Customer Experience
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- As Director, Customer Experience, you will lead the customer care, warranty services, and technical support functions, ensuring an excellent customer experience for dealers and end consumers of our industry-leading Hot Spring® Spas, Caldera® Spas, Freeflow Spas®, Fantasy Spas®, and Endless Pools® products.
- You will establish performance metrics such as NPS (Net Promoter Scoring) and CSAT (Customer Happiness), among other Key Performance Indicators (critical metrics), to measure improvements and make enhancements to department operations, automating processes and tasks where possible.
- Qualtrics, Salesforce experience required.
- Experience in a manufacturing environment, understanding of mass merchant/omni channel.
- At Watkins Wellness, we believe that everyone should 'Feel good.
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