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Director, Customer Experience
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- Duck Creek is an insurance industry leader, driving transformation and delivering modern SaaS solutions that help insurers set a new standard and revolutionize how consumers interact with insurance companies.
- The Director, Customer Experience will work to launch metrics and reporting systems which measure the customer impact of improvement initiatives, and manages the cross-functional teams which determine CX priorities and implement changes.
- Additional responsibilities include to support the cultural transformation to a customer-centric organization, partnering with other teams to put initiatives in place.
- Manages and enhances CX metrics and reporting to maximize business impact.
- Leads development of customer data analytics efforts to identify at-risk clients and predict future customer outcomes
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