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Development Operations Manager
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Full-time
- Reporting directly to the Chief Operating Officer (COO), the DOM will provide operational support to each sector of the AANT (Individual and Institutional Giving and Events), with responsibility for optimizing fundraising and organizational processes, in order for the team to reach their financial and operational goals.
- This position is directly responsible for the oversight, management, and integrity of the Customer Relations Management (CRM) database, Tessitura, including reporting for prospect research and portfolio management, gift processing and acknowledgement, and donor communications.
- Take a leading role to develop systems and services that maximise the role of Tessitura, in prospect tracking, relationship management, financial planning and forecasting.
- Maintain Tessitura and supporter information systems on a regular basis in line with Data Protection legislation and the AANT's policy to ensure all records are up-to-date and accurate.
- Work with AANT sector heads to ensure that the Tessitura is being used accurately and consistently across Individual Giving, Institutional Giving and Events sectors.
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