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Desktop Support Tire 2
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- As a member of end user support team, FS Onsite Service Engineers are primarily focused on customer experience to ensure all interactions result in a positive outcome-based service.
- Flexible for travelling to other sites for support on demand.
- A Technical Certification (Microsoft/Client/Dell), ITIL Certification, CompTIA A+, Microsoft Certified Professional (ClientP) or better would be an added advantage on this role.
- Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
- Perform end-user support related security and controls and compliance related tasks such as access reviews, risk assessments, controls verifications, facility inspections, maintenance of verification logs
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