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Desktop Support Technician with Security Clearance
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Full-time
- Overview DecisionPoint is seeking a Desktop Support Technician as a full-time position to provide end-user support tothe Department of Interior, Bureau of Land Management (BLM) Information Technology Operation Support Services.
- Diagnosing and resolving routine problems for a wide variety of applications, operating systems, and equipment such as installation, configuration, optimization, upgrading, troubleshooting, and maintenance of customer hardware and software components.
- Utilizing the Service Desk ticketing system to document all work, progress, and resolutions.
- Utilizing only BLM approved remote support tools such as Dameware, Remote Assist Launcher, Microsoft Remote Desktop, to provide remote customer support.
- Following up with customers to ensure accurate solution and customer satisfaction before closing each ticket.
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