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Desktop Support Technician
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- The Desktop Support Technician provides Tier 1 and Tier 2 support.
- In addition to the IT skills/qualifications listed below, we are looking for someone who can work in the office 4 days a week and has great white glove customer service experience.
- Accurately and extensively document all support calls through the ServiceNow ticketing system
- Setup and support of the Firm video conferencing and audio visual systems
- Provide on-call technical support and resolution after hours - on-call includes nights, weekends, and holidays
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