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Desktop Support Technician
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$75,000 - $80,000 a year
Full-time
- The Desktop Support Technician provides exceptional customer service and technical support for onsite and remote employees' technology-related needs.
- Installs, configures, and supports IT equipment, including laptops, desktops, monitors, mobile devices, tablets, and video conferencing systems.
- Installs, configures, troubleshoots, and administrates enterprise applications such as Microsoft Azure, Active Directory, Intune, Office 365, Apple Business Manager, Kandji, Zoom, and KnowBe4, including the provisioning and de-provisioning of employees.
- Logs and tracks incidents and bugs from identification through resolution; update self-help and staff knowledge bases with root cause and solution information.
- Manages and tracks IT assets, including inventory and consumables, while contributing to demand planning strategies.
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