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Desktop Support Technician
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Full-time
- The Desk Side Support Technician will support local IS&T infrastructure and services including hardware, software and operating system, video conferencing, network troubleshooting, printing infrastructure to support internal customers.
- Technical expertise will also include training, problem resolution, hardware, software, and operating system upgrades for end user computing devices (PCs as well as mobile devices)
- Responsible for providing end-user support for collaboration technologies including video conferencing, Smart displays like Surface Hubs, Skype for Business, Microsoft Teams,
- Supports end user requirement associated with Active Directory, DHCP, DNS, print and file services (including Follow Me Print).
- Manages and maintains local assets and configuration items in ServiceNow.
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