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- General Description: As a member of end user support team, FS Onsite Service Engineers are primarily focused on customer experience to ensure all interactions result in a positive outcome-based service.
- Conforms to key IT processes such as change control and asset management.
- Flexible for travelling to other sites for support on demand.
- Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support · Provide IT support for disaster recovery and emergency response activities in the event of emergency situations at local sites.
- Provide On-call support if required outside business hours on a rotational basis · Provide technical orientation and training for new Client employees on existing systems and software · Must be able to manually lift up to thirty (30) pounds when moving and repositioning personal computers and ancillary equipment.
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