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Deskside Support Technician
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- Primary desktop support for Windows Operating System, Mobile Device Management Infrastructure, Video Conferencing systems, and IT-to-IT support for all of Chevron’s Workforce Enablement product.
- Ensures consistent processes, procedures and technologies are utilized across Chevron enterprise environment.
- Understand and follow direction provided by the team leads and managers of different Chevron products and towers.
- Document recurring issues in the Chevron Knowledge Base
- Document in detail case status and tasks / work completed with end users in the Chevron ITSM system
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