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Deskside Support Engineer
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Full-time
- The Deskside Support Engineer performs advanced service, repair, and/or installation of computer products, including system hardware, parts management, software, and PCs. The position provides technical support to customers on operational and maintenance aspects of system equipment and serves as the customer contact.
- Primarily provides Tier 3 level support; will provide Tier 1 and/or 2 level support as needed.
- Processes timely and accurate information to ensure compliance with vendor warranty requirements.
- Maintains and updates work order tickets in client’s ITSM tool.
- Supports the Team Lead and/or Supervisor with reporting and responsibility coverage.
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