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Deskside Support
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- Providing on-site assistance by engaging in end-user support and issue identification across all facets of the IT infrastructure, catering to multiple building locations within specific geographic regions.
- Flexibility to work beyond regular hours and participate in rotational on-call duties.
- Actively engaging in Continuous Improvement and Problem Management processes.
- Identifying and escalating persistent environmental, desktop, and infrastructure issues to the Problem Management team.
- Managing hardware assets on a day-to-day basis, including procurement, tracking, inventory maintenance, auditing, and disposal.
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