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Default Service Specialist Senior - Spoc
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- The Single Point of Contact (SPOC) Default Servicing Specialist role is responsible for providing delinquent or imminent default real estate borrowers with a direct point of contact that will assist them through the loss mitigation servicing process when considering home retention or non-retention options.
- Reviews all information the borrower has provided in connection with a loss mitigation application for submission to underwriting including, but not limited to, income and credit, in addition to entry into the application system.
- o Loss mitigation options available to the borrower.
- o Actions the borrower must take to be evaluated for loss mitigation options, including requirements to submit a complete loss mitigation application.
- o Applicable loss mitigation deadlines for returning documentation required to decision a borrower's mortgage loan application for a workout/modification program.
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