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D Customer Engagement Architect
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$170,000 a year
Full-time
- BDO Digital, LLC., a wholly owned subsidiary of BDO USA, P.C., is a rapidly growing digital advisory organization dedicated to helping middle-market organizations capture the full power of technology, adapt to disruption, increase operational efficiencies, improve risk management effectiveness, and uncover new sources of revenue.
- This role will conduct discovery, requirements gathering, process documentation, configuration, and implementation management of ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), HCM (Human Capital Management) and other related business applications functioning as a key resource for our clients spanning, finance, product distribution, manufacturing, job costing, field service, sales, marketing, service, and reporting.
- Creates dashboard presentations of quantitative and qualitative scoring of candidate options
- Performs functional (business process) solution design in business applications (ERP, HCM, CRM, & related) contexts, to provide maximized business value and deliver strong business agility while meeting applicable requirements and constraints
- Develops references for users by writing and maintaining user documentation; providing help desk support; training users
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