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CX / NPS Leader, Senior Director
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$192,800 - $294,100 a year
Full-time
- We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way.
- We are seeking a Customer Experience (CX) / Net Promoter Score (NPS) leader to mature and expand current CSX measurement and action efforts, partnering across Salesforce and building a team.
- Expand the current use of NPS by developing a more cohesive Net Promoter System, including scoping/facilitation of resulting improvement initiatives
- Develop and maintain an integrated Net Promoter System vision in alignment with enterprise stakeholders and goals
- Liaise with Function CX leads (e.g., Product, Sales, Marketing) to align on priorities
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