Goldman Sachs

Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees.. The firms Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience.. Analyze quantitative and qualitative customer feedback to inform product strategy and pipeline development. Proficient in Sketch, Keynote, or similar applications. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs.

customer experience associate

MORE ABOUT THIS JOB: Consumer and Wealth Management (CWM)Across Consumer and Wealth Management (CWM), Goldman Sachs helps empower clients and customers around the world reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for consumers to better spend, borrow, invest, and save. Across CWM, our growth is driven by a relentless focus on our people, our clients and leading-edge technology, data and design. ConsumerThe firms Consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a startup with more than 150 years of experience. Today, we serve millions of customers across multiple products including lending, deposits, financial tools, and our partnership with Apple on Apple Card. We use innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity. As we build a leading digital consumer bank and expand into new products and partnerships, we are looking for leaders and individual contributors to join our team. RESPONSIBILITIES AND QUALIFICATIONS: YOUR IMPACTAre you a product manager who is obsessed with creating delightful digital customer experiences and looking to apply your skills to deliver breakthrough financial products and frictionless customer experiences? Marcus by Goldman Sachs is looking for a Product Manager to join the growing Digital Customer Experience team, focused on building simple, transparent experiences that support Marcuss growing set of products across the mobile app and site. The ideal candidate is extremely resourceful with prior experience managing best-in-class digital products, leading an agile team, and driving decision-making in a cross-functional organization. As a Product Manager you will engage with key stakeholders across business, product, engineering and design teams to develop, prioritize and own a part of the product roadmap for Marcus by Goldman Sachs. app and site. You are comfortable with user research, driving product specifications, partnering closely with engineering on refining requirements, managing project execution, and using data to create delightful experiences for our customers. This is an opportunity to make an impact in the industry delivering value to the customer through delightful UX and thoughtfully curated features. In this role, you will join a team committed to superior customer experience, operating at a fast pace to enhance and extend the Marcus product line. HOW YOU WILL FULFILL YOUR POTENTIAL<ul style="margin-top: 0in;"><li style="color: black;">Work with a cross-functional team to define and design differentiated products and experiences in personal finance</li><li style="color: black;">Define feature development, build consensus among stakeholders and partner with engineers and designers to deliver high quality experiences</li><li style="color: black;">Analyze quantitative and qualitative customer feedback to inform product strategy and pipeline development</li><li style="color: black;">Research industry trends and features to develop and pitch recommendations for the product roadmap</li><li style="color: black;">Write user stories and acceptance criteria and groom stories with developers and testers</li><li style="color: black;">Collaborate with other product managers and designers to ensure cohesiveness of the overall customer experience</li><li style="color: black;">Own and drive a product roadmap to meet business goals, achieve key performance indicators and provide a world-class customer experience</li></ul> BASIC QUALIFICATIONS<ul style="margin-top: 0in;"><li style="color: black;">3-5 years of product management experience in a fast-paced, agile product development environment</li><li style="color: black;">Experience leading cross functional teams and managing/launching successful products</li><li style="color: black;">Proven analytical skills and problem solving ability paired with meticulous attention to detail</li><li style="color: black;">Self-motivated and proactive team player who takes ownership of and accountability for projects</li><li style="color: black;">Strong organizational skills with an ability to effectively manage competing priorities </li><li style="color: black;">Strong relationship-building skills</li><li style="color: black;">Ability to communicate complex issues to a wide array of internal stakeholders</li><li style="color: black;">Desire to work in a fast-paced environment, consistently adhering to strict deadlines and evolving priorities</li><li style="color: black;">Proficient in Excel, PowerPoint, JIRA and Confluence</li><li style="color: black;">Bachelors/Undergraduate Degree</li></ul> PREFERRED QUALIFICATIONSF<ul style="margin-top: 0in;"><li style="color: black;">Technical knowledge (including HTML/CSS/JS/SQL)</li><li style="color: black;">Proficient in Sketch, Keynote, or similar applications</li></ul> ABOUT GOLDMAN SACHS: ABOUT GOLDMAN SACHS At Goldman Sachs, we commit our people, capital and ideas to help our clients, shareholders and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities and investment management firm. Headquartered in New York, we maintain offices around the world. We believe who you are makes you better at what you do. We're committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at <a href="https://www.goldmansachs.com/careers/?cid=sch-pd-google-gsbrandcareers-searchad-20185--&mkwid=oGzpEuYF&gclid=Cj0KCQiA5dPuBRCrARIsAJL7oehmD_H4HQyImlk86Gkgk24hMp1TSYW7nitsx8loyHW29RrjInHvFYMaAr_VEALw_wcB" target="_blank" rel="noopener">GS.com/careers</a>. Were committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: <a href="https://www.goldmansachs.com/careers/footer/disability-statement.html" target="_blank" rel="noopener">https://</a><a href="https://www.goldmansachs.com/careers/footer/disability-statement.html" target="_blank" rel="noopener">www.goldmansachs.com/careers/footer/disability-statement.html</a> The Goldman Sachs Group, Inc., 2021. All rights reserved. Goldman Sachs is an equal employment/affirmative action employer Female/Minority/Disability/Veteran/Sexual Orientation/Gender Identity

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