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Customer Support Specialist, Tier 2 (PST Hours) Customer Success, Texas
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- Austin, Texas / Customer Success / Permanent Hivebrite is an all-in-one community management and engagement platform - Our mission is to provide organizations with the tools they need to create vibrant communities.
- Our SaaS platform serves customers across a variety of industries including higher education, non-profit, and corporate.
- Founded in 2015, today we count more than than 900 customers worldwide - including Cartier, WWF, P&G, the United Nations, New York Stock Exchange; as well as both Stanford and Princeton Universities.
- fully remote role, with some travel to the NYC office.
- Your primary responsibility will be to prioritize and respond to customer service requests through our ticketing interface (Zendesk).
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