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Customer Support Specialist (Bilingual)
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- Resolve routine questions relating to credit card processing terminals or software by telephone or email.
- Perform a variety of activities that result in one call resolution for inbound customer support calls.
- Monitors technical support, supply request, and download queues, answering incoming calls as necessary.
- Identifies issues that require further escalation and tracks them through to resolution.
- Bachelor's degree in business administration, accounting, marketing or other related fields is preferred
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