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Customer Support Specialist
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- Since 1954 Warning Lites of Minnesota has been a leading traffic control service in the Twin Cities and outstate area contributing to the safety of the driving public with pavement marking, signage, and traffic control services.
- Responsible for accurate data entry and documentation of all calls and work to be performed; create orders; audit orders for accuracy and compliance with applicable contract provisions, regulations, policies and procedures; uses mapping software to determine what set-up and equipment is required; forwards order to dispatch.
- Communicate and assist in management of project schedules with Customers (verifying project completion, adjusting timelines and pricing if necessary), and internal and external traffic control resources ensuring customer focused proactive engagement is maintained by all and customer issues are resolved quickly.
- Act as gatekeeper for all project documentation from incoming call/quote to contract to change orders to invoicing is complete, accurate, consistent and follows company processes.
- Assist with billing; invoice work orders on a weekly and monthly basis (via email and US Mail); payment processing; processing credit memos and rebills.
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