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Customer Support - Software
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$21 - $23 an hour
Full-time
- job summary: Responsibilities: Deliver prompt, professional, and courteous assistance to customers via phone, email, chat, and other communication channels.
- Diagnose and resolve software-related problems reported by customers, utilizing available resources and escalating complex issues when necessary.
- Assist customers in navigating our software platforms, providing step-by-step guidance and explanations to ensure a seamless user experience.
- Accurately log all customer interactions, technical issues, and resolutions in our CRM system, maintaining detailed records for future reference and analysis.
- Work closely with our Development, QA, and Product teams to communicate customer feedback, identify software bugs, and contribute to ongoing product improvements.
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