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Customer Support Manager
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- The Customer Support Manager will own the responsibilities of managing all the project needs within a Support, Maintenance, and Growth contract with full adherence to SMG processes and promised deliveries for each subscription.
- Work on optimizing the delivery of each service needed within an SMG subscription to our customer
- Monitoring support tasks, scheduling these tasks, managing support hours for projects in SMG, following up with clients, organizing needed updates.
- Ensuring that SMG requirements are met for all projects and customers.
- Planning and implementing Drupal module and security updates on all SMG projects.
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