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Customer Support Engineer
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- Digital Reef is a small, fast paced and growing division of TransPerfect Legal Solutions developing cutting edge information products on top of a highly scalable big-data platform.
- We’re looking for a passionate Customer Support Engineer to provide Saturday and Sunday (9am ET – 10pm ET) and 2 days a week (9AM – 6pm ET) technical support on all Digital Reef Products.
- This individual will spend a majority of their time assisting Digital Reef users (TLS ESI, PMs and external clients) characterizing, diagnosing and resolving technical issues.
- This position also requires interaction with internal Digital Reef personnel in an effort to quickly resolve technical product issues.
- This job will include working and gaining expertise in the following areas: IP Protocol (HTTP/HTTPS), VMware, Cloud Computing, Big Data, Linux OS, PostgreSQL Database, Digital Reef Proprietary Software and Grid Technology.
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