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Customer Support Analyst IV - Lumere
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- As Lumeres sole Customer Support Analyst, you will be responsible for providing white-glove client support to our end-users and assisting customers with account configuration updates to ensure they maximize value from Lumeres solutions.
- The successful candidate is a self-starter and relentless problem-solver who shares an obsession for delivering world-class client support with exceptional service and operational excellence.
- This position will report directly to Lumeres Client Services Director.
- Prioritize and resolve client support inquiries through various channels (email, in-application chat, and phone) from 8:30 AM - 5 PM Monday - Friday
- Maintain scalable, efficient client support process that ensures quick, high-quality resolutions to users with a white-glove experience
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