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Customer Success Manager, Mid Market
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- Postal is a market-leading software in the emerging offline marketing space, providing an automation platform and marketplace that helps personalize, automate, and scale physical gift sends to prospects, customers, partners, and employees.
- With over $200B spent annually in B2B offline engagement, innovative businesses are investing heavily into offline marketing, as tools like Postal are proven to significantly increase lead conversions, boost overall employee happiness, and improve customer retention.
- Postal offers a fantastic suite of benefits, including unlimited PTO, top-tier healthcare coverage, 401k plans, continued education stipends, and so much more.
- The CSM is responsible for managing a cohort of customers, ensuring that they see unparalleled value and ROI from their use of Postal, ultimately leading to happy customers that renew year over year.
- React to rapidly changing customer needs & use cases in order to provide best in class guidance of how to use Postal in order to gain ROI from their offline marketing investments.
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