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Customer Success Manager - Managed Security Awareness
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- Our mission is simple: End Cyber Risk. We're looking for a customer success manager to be part of making this/that happen.
- The ideal candidate will possess strong communication skills, be a strong negotiator and have experience working with customers to meet their needs and drive growth.
- Successfully planning and prioritizing a high volume of activities and requests to manage customer issues and requests, including following through on requests in a timely manner, asking clarifying questions to determine the correct source & impact of issues, as well as understanding use cases to coach customers to alternate solutions when possible.
- Creating and managing automated processes to effectively forecast and communicate at-risk customers.
- Fanatical devotion to customer service, business quality, and data security
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