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Customer Success Manager, Commerce
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Full-time
- Description About Us: Our mission is to elevate leading brands through unforgettable digital connections with their customers.
- Thousands of blue-chip companies including American Express, Porsche, Starbucks, L’Oréal, and Volvo Cars rely on Sitecore to provide more engaging, personalized experiences for their customers.
- About the Role/ The Opportunity: We are on a journey to transform Customer Success at Sitecore as we scale our SaaS team to meet the growing demand for our composable products.
- As a Customer Success Manager (CSM), you will play a pivotal role in ensuring the success and satisfaction of our valued customers.
- Taking primary responsibility of an account ‘post-sale’, the objective of this role is to drive a strategic plan across your customers to maximize the retention (renewals) and expansion (upsells/cross-sells) of your portfolio.
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