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Customer Success Manager
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Full-time
- Introduction Slip Robotics is a venture-backed, supply chain robotics startup that provides robots-as-a-service for automated truck loading/unloading in under 5 minutes.
- 23% of a truck driver’s workday is typically wasted idling and waiting for their truck to be loaded/unloaded at a dock, while forklift drivers face constant pressure to quickly load/unload freight despite the high risks of damage and injury.
- Position Overview At Slip Robotics, the role of Customer Success Manager is pivotal in ensuring customer satisfaction and retention.
- Furthermore, the Customer Success Manager will undertake the analysis of KPI trends and offer suggestions for process enhancements to boost customer satisfaction and retention.
- Ultimately, the Customer Success Manager is vital in ensuring the effective use of our robotics technologies by our customers, contributing to global transformation through innovative solutions.
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