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Customer Success Manager
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- Minimum 7 years of customer success or account servicing experience with complex, enterprise solutions to Fortune 1000 companies; 10+ years preferred
- Proven consultative sales abilities and proven ability to work well in a matrix environment, collaborating across multiple departments and influencing all levels within an organization
- Develop strategic relationships with merchant decision makers, including CTO and product owners
- Drive merchant retention through ongoing relationship management and churn mitigation/negotiation
- Provide reactive servicing for production outages, refund approvals, brand risk product escalations, chargeback adjudications, etc.
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