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Customer Success Manager
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Full-time
- Reporting to the National Manager – Customer Success, the Customer Success Manager (CSM) is responsible for developing customer relationships that promote retention and loyalty.
- The CSM works closely with customers to ensure they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
- The CSM will spend an equal amount of their time ensuring customer satisfaction, developing opportunities to expand services and customer administrative compliance.
- Along with Enterprise Service Delivery Manager act as a primary contact for customer stakeholders throughout the customer relationship.
- Collaborate directly with the Enterprise Service Delivery Manager to ensure the quality and performance of technical services for customers in the assigned portfolio, including making recommendations for service improvement.
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