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Customer Success Manager
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Full-time
- Responsible for managing overall service quality and customer relationship management resources, including manpower, internal assets and external vendors.
- Partner with the Transition Team to drive success through initial onboarding, adoption and find value added to the customer.
- P&L Management: Secure the revenue and margin as well as the contract commitments, identify and nurture expansion opportunities (Up-sell and Cross-sell), improve tools tools and processes for faster turn-around Track customer KPI's (SoW, Up-Sell / Cross-Sell
- and adoption to proactively work with customers on expansion, churn prevention and renewals.
- Maximize renewal rates by partnering with Pursuit to lead the contract renewal process with a focus on value-based outcome of HP products and solutions.
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