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Customer Success Manager
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- Why This Role Is Important to ArcadiaAt Arcadia.io, the Customer Success Manager (CSM) has complete responsibility for the management of steady state activities for all of Arcadias non-enterprise clients.
- The CSM displays an intimate understanding of Arcadia functionality and can marry this understanding with their knowledge of value-based care to lead product trainings, mitigate issues, and reconfigure tools to meet new business goals.
- You will work closely with account management, implementation management, production support SMEs, engineering, and service desk teams.
- Serving as the primary day-to-day point of contact for customers live on the Arcadia platformConnecting the dots between platform functionality, data dependencies/data model, and customer use cases to fully identify issues and conceptualize impactInvestigating escalated and highly complex issues and developing remediation plans with internal teams.
- Driving complex issue resolution through collaboration with internal teamsManaging the implementation of product upgrades, significant platform changes, annual quality measure updates, and data integration quality control processes.
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