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Customer Success Director Fluent in Japanese Position Located
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- Customer Success Director (Fluent in Japanese) (Position located
- Ability to build rapport with customers via phone, email and video conferencing
- With a production demand mindset, the Customer Success Director will take extreme ownership for driving performance and managing the production of the International Customer Success team in their region to meet and exceed onboarding targets, renewals, add-ons, and up-sell sales bookings targets
- Deliver key Customer Success outcomes, including reducing time to value by onboarding new customers within 60 days, increasing customer lifetime value through greater customer adoption, retention and satisfaction, and upselling to maximize addressable customer wallet
- Own and manage the overall pipeline and the daily, weekly and monthly forecasts for their region and meet regularly with VP International Customer Success to review
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