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Customer Success Associate
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Full-time
- Idea Entity is seeking a Customer Success Associate to join our evolving team.
- This role is crucial for customer success and acts as the customer's trusted advisor providing a voice, support, guidance, and knowledge resources that will facilitate the achievement of their business objectives using Idea Entity's products and services throughout all phases of the customer lifecycle.
- This role will be operating on a hybrid schedule with two (2) telework days a week out of our Herndon, VA office.
- Engage with our customers post-production implementation, ensuring extraordinary on-boarding experience, driving user adoption and satisfaction.
- Minimum of two to four (2 to 4) years of relevant hands-on experience in Customer Success/Technical Account Management or similar roles within an enterprise or software-as-a-service organization.
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