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Customer Service Specialist with Security Clearance
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$18 - $20 an hour
Full-time
- Competitive Innovations, LLC (CI) is seeking a Customer Service Specialist to support the Department of Homeland Security (DHS) working onsite in Washington, DC. This position is responsible for receiving and processing visitors in accordance with security guidelines.
- Provide direct support to the Visitor Management Branch as staffing needs dictate to include, but not limited to, the screening and scheduling of visitors to the client.
- Receive and process visitors to the client site in accordance with established Visitor Management and security guidelines; provide direct support to visitors and employees, assisting with routine individual and/or large group visits, foreign visits, press events, VIP events, vehicle access, and construction contractor access.
- Assist with the management of calls to the Visitor Centers, providing guidance or forwarding inquiries, as appropriate.
- Act as a liaison between the visitor, the POC, Visitor Management, Force Protection, and FPS assisting with the resolution of any issues which may arise.
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