Genesco

The Customer Service Specialist is responsible for servicing the needs of Johnston & Murphy customers and retail locations using excellent product knowledge and internal processes.. Handle incoming calls to process customer orders driven from catalog and web. Answer inquiries by phone or e-mail from customers, retail stores and other departments concerning orders, shipments and returns.. Act as an ambassador for the brand to the outside world; adheres to an appropriate and effective set of core values.. Must be able to work at least 25 hours weekly with various 5-hour shifts Monday - Friday between the hours of 7a-7p and 2 Saturdays monthly from 9a-2p.

customer service specialist

The Ideal Candidate The Customer Service Specialist is responsible for servicing the needs of Johnston & Murphy customers and retail locations using excellent product knowledge and internal processes. How You Will Make an Impact <ul><li>Handle incoming calls to process customer orders driven from catalog and web</li><li>Answer inquiries by phone or e-mail from customers, retail stores and other departments concerning orders, shipments and returns.</li><li>Meet individual and team customer focused goals</li><li>Provide timely feedback regarding system needs, process improvements, website issues or customer concerns</li><li>Act as an ambassador for the brand to the outside world; adheres to an appropriate and effective set of core values.</li><li>Effective communicator within the organization; build lasting and productive relationships with co-workers.</li><li>Make good decisions based on analysis and knowledge; works with a sense of urgency and moves issues to closure.</li><li>Assist with special projects within the organization</li></ul> Experience and Skills You'll Need to Have <ul><li>1 year experience in a customer service, retail or sales related field</li><li>High school diploma or equivalent, some college preferred.</li><li>Effective interpersonal skills and customer focused attitude to contribute to the success of the team</li><li>Must be able to work at least 25 hours weekly with various 5-hour shifts Monday - Friday between the hours of 7a-7p and 2 Saturdays monthly from 9a-2p. Please note that this is a hybrid opportunity (3 days at home, 2 days in office) AFTER 60 days</li></ul> #LI-LC1 #LI-Hybrid #LI-CC1#LI-LC1

START NEW SEARCH