State of Washington

In this dynamic role, you will schedule and proctor tests for various programs including Goose Identification, Wildlife Rehabilitation, Hunter Education, Falconry and Trapping.. Process applications and issue licenses, companion cards or designated harvester cards, Interpret the Disabled Hunter/Fisher program rules.. Maintain and distribute brochures and flyers regarding nuisance wildlife, backyard sanctuary, nest boxes, wild animal feeding, animal identification, gold panning, fish stocking, fish identification, etc.. Refer damage claims on commercial crops or livestock to Fish and Wildlife conflict specialists.. The Washington Department of Fish and Wildlife has some of the most talented people in the natural resource field.

customer service specialist

FULL-TIME/PERMANENT CUSTOMER SERVICE SPECIALIST 2Director’s Office – Region 4 Mill Creek, Washington – Snohomish CountyDo you excel at providing information and assistance to others?Provide customer service to the public responding, interpreting, and resolving inquiries related to agency programs, rules, laws, policies, and procedures for WDFW’s Region 4 office, serving over 45% of the State’s population (more than 3 million people)!Be a liaison between constituents and staff, relaying accurate information, available programs and services, and process license sales.WDFW staff at Penn Cove Musselfest – Photo Credit: WDFWIn this dynamic role, you will schedule and proctor tests for various programs including Goose Identification, Wildlife Rehabilitation, Hunter Education, Falconry and Trapping.With your experience, you will independently resolve customer problems by identifying issues, determining procedural steps necessary to bring resolution, working with program staff to implement resolution, and communicating the results to the customer.We are seeking a candidate to advise public on methods to prevent or decrease damage to private gardens and non-commercial plots.Here are some things you will be doing in this role:Provide Customer Service: <ul><li>Provide interpretation and advice on agency policies, procedures, rules and regulations for hunters, fishers, the recreating public, and Regional staff, using appropriate examples and supporting information.</li><li>Provide accurate information about various license options, resolve issues with licenses purchased at other License vendors, exchange tags, replace lost documents, sell fishing and hunting licenses, and Discover passes using the Washington Interactive License Database (WILD) system, process cash and credit purchases, balance till, deposit license funds, and resolve discrepancies. Order and maintain inventory of regulation pamphlets.</li><li>Process applications and issue licenses, companion cards or designated harvester cards, Interpret the Disabled Hunter/Fisher program rules.</li><li>Answer email from the public via Web link.</li><li>Maintain and distribute brochures and flyers regarding nuisance wildlife, backyard sanctuary, nest boxes, wild animal feeding, animal identification, gold panning, fish stocking, fish identification, etc. Refer damage claims on commercial crops or livestock to Fish and Wildlife conflict specialists.</li></ul>Office Duties: <ul><li>Respond to requests for statistical information such as fish plants and harvest data.</li><li>Copy documents, prepare forms and mailings, review documents, and assist in the operation of office equipment.</li><li>Utilize computerized software to monitor flight follow.</li></ul>WORKING CONDITIONS:<ul><li>Work Setting, including hazards:<ul><li>Duties are performed in an office setting.</li><li>This position is responsible for opening and closing the office.</li><li>Office hazards include working under fluorescent light, repetitively entering data into computer, looking at computer monitor for long periods of time, sitting or standing for long periods of time. </li></ul></li><li>Schedule:<ul><li>8:00 AM to 5:00 PM, Monday – Friday, 40 hours per week.</li><li>Varied schedule may be required including working Saturday or Sunday and overtime.</li></ul></li><li>Travel Requirements:<ul><li>Occasional travel for meetings, training, and visits to District Offices and/or other field locations.</li></ul></li><li>Tools and Equipment:<ul><li>Computer, multi-line telephones, office equipment.</li></ul></li><li>Customer Interactions:<ul><li>The position requires someone who feels comfortable speaking with the public, especially during demanding and difficult circumstances, one who can work under stress, and one who can work independently with minimal supervision.</li></ul></li></ul>REQUIRED QUALIFICATIONS:<ul><li>An Associate’s degree and two (2) years of experience providing assistance to customers regarding inquiries, complaints, or problems.</li></ul>Or <ul><li>A Bachelor’s degree.</li></ul>Or <ul><li>Equivalent experience providing assistance to customers regarding inquiries, complaints, or problems.</li></ul> PREFERRED QUALIFICATIONS: In addition to those required qualifications, our ideal applicant will also have some or all of the following: Job knowledge: <ul><li>Reading, comprehending, and retaining information from written and other previously reviewed materials. </li><li>Researching and gathering information.</li><li>Practical knowledge of personal computer use and software applications such as Microsoft Word and Excel.</li><li>Numerical reasoning and accuracy to work with large amounts of cash, checks, and money orders.</li><li>Sound record keeping skills with an attention to detail in working with forms and records.</li></ul>Other skills and abilities/Specialized Knowledge: <ul><li>Contribute a positive and inclusive work environment that aligns with the WDFW core values: ASPIRE- Accountability-Service-Professionalism-Integrity-Respect-Empathy.</li><li>Be results-oriented and maintain effective working relationships.</li><li>Deliver a strong customer focus; experience communicating and resolving complex customer problems.</li><li>Ability to manage multiple priorities and work with a diverse environment.</li><li>A self-starter with a willingness to take on new assignments, difficult projects and accept challenges.</li></ul>Please note: Failure to follow the instructions below may lead to disqualification.Experience and education selected, listed, and detailed in the Supplemental Questions must be verifiable in the application.In order to successfully apply for this position, you MUST complete your profile at www.careers.wa.govand attach the following to your profile before completing the online application:<ul><li>A cover letter describing how you meet the qualifications of this position (Generic cover letter will not be accepted).</li><li>A current resume. </li><li>Three professional references. </li></ul>IMPORTANT NOTE: All new employees must complete an Employment Eligibility Verification Form (I-9 Form) on their first day of work. If hired for this or any position at WDFW, you will be required to provide documentation proving you are eligible to work in the United States. For a list of acceptable documents, please use the following link: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documentsJOIN THE WDFW TEAM:Learn about our agencyand the perksof working for WDFW!The Washington Department of Fish and Wildlife has some of the most talented people in the natural resource field. We celebrate and value diversity, appreciating that a workforce composed of those from different backgrounds and experiences creates an inclusive environment, strengthens positive relationships with the local community, and brings new perspectives and approaches to fulfilling the agency’s mission. We value demonstrated skill in living WDFW values of Accountability, Service, Professionalism, Integrity, Respect, and Empathy (ASPIRE).WDFW employees may be eligible for the following Benefits:Medical/Dental/Vision for employee & dependent(s), Public Employees Retirement System (PERS), Vacation, Sick, and other Leave types.Eleven (11) Paid Holidays per year and one (1) personal holiday if the employee is scheduled to be, or has been, continuously employed by the State of Washington for at least four (4) months.Public Service Loan Forgiveness, Tuition Waiver, Long Term Disability & Life Insurance, Deferred Compensation Programs, Dependent Care Assistance Program (DCAP), Flexible Spending Arrangement (FSA), and an Employee Assistance Program. Diversity, Equity, and Inclusion EmployerVETERAN PREFERENCE NOTICE:To take advantage of veteran preference, please do the following:<ul><li>Email a copy of your DD214 (Member 4 copy), NGB 22 or USDVA signed verification of service letter to Cheri.Weld@dfw.wa.gov.</li><li>Subject line must include recruitment number, position, and Vet (for example: #10155 Biologist 1 – Veteran)</li><li>Include your name as it appears on your application in careers.wa.gov.</li></ul>MILITARY SPOUSE PREFERENCE NOTICE: To take advantage of military spouse preference, please do the following:<ul><li>Notify us of your military spouse status by email at Cheri.Weld@dfw.wa.gov. </li><li>Subject line must include recruitment number, position, and MS (for example: #10155 Biologist 1 – MS)</li><li>Include your name as it appears on your application in careers.wa.gov.</li></ul>Note: Please blackout any PII (personally identifiable information) data such as social security numbers. As part of WDFW’s efforts to advance respectful and inclusive work environments, the Agency expects inclusivity as part of our professional interactions and communications. Therefore, we want to ensure that all individuals feel welcome, are treated fairly and respectfully. All staff are empowered to fully contribute to serving their work unit, Agency, and the citizens of Washington.The Department of Fish and Wildlife is an equal opportunity employer. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientation and gender identity diversity. Women, racial and ethnic minorities, persons of disability, persons over 40 years of age, disabled and Vietnam era veterans and people of all sexual orientations and gender identities are encouraged to apply.Persons needing accommodation in the application process or this announcement in an alternative format please contact Jayme Chase by phone 360-902-2278 or email Jayme.Chase@dfw.wa.gov, or the Telecommunications Device for the Deaf (TDD) at 800-833-6388.If you are having technical difficulties creating, accessing, or completing your application, please call NEOGOV toll-free at (855) 524-5627 or support@neogov.com.Follow us on social media: LinkedIn | Facebook | Instagramcw#J-18808-Ljbffr

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