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Customer Service Representatives
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Full-time
- Will act as a liaison, provide product/ service information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary.
- They are confident at troubleshooting and investigate if they don’t have enough information to resolve customer complaints.
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
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