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Customer Service Representative (Sun - Thur 12:30 PM)
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Full-time
- You will be stationed in a highly technologically advanced environment that serves as the premier hub for North America intermodal transportation, equipped with 36 monitors displaying live video feeds.
- Assist automated machine learning systems by validating shipping container markings
- Provide virtual face-to-face assistance for drivers and other customers at the terminal
- Answer phone calls from drivers, dispatchers, and on-site personnel in order to assist with the gating process; escalate calls as needed
- Provide periodic remote surveillance and monitoring of automotive and intermodal yards
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