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Customer Service Representative I (on - Site)
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- Shellpoint Mortgage Servicing (SMS) is one of America's top-five non-bank mortgage-servicing companies.
- What is mortgage servicing?
- Our clients are businesses that own mortgage loans (such as banks and real estate investment firms).
- The Performing Loan Consultant will handle inbound customer service related calls, as well as, contact homeowners across the country to collect past-due mortgage payments, identify their issues, and develop practical payment solutions that help them get current in their mortgage payments.
- Handling inbound Customer Service calls, assisting with an assortment of questions from website assistance, escrow to processing payoffs.
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