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Customer Service Representative I
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- Answers inbound telephone calls from current and potential customers within established service response time.
- Provides administrative support to customers; checks on ship dates, offers information on all products, updates account information, and inputs call notes into the customer management system.
- Serves as a liaison between customer service department and all other internal corporate departments and divisions.
- Complies with customer service policies and procedures including call center operational standards.
- Provides service and assistance in a friendly and customer-service oriented manner to help ensure customer retention and satisfaction.
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