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Customer Service Representative (DAYS Shift)
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- Resolves technical problems and answers queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- May route calls to product line specialists, application, or system support specialists.
- Training is up to eight weeks on the DAY shift (Monday - Friday) required
- Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
- And one of the following certifications: CompTIA A+ CE, HDI-CSR (Customer Service Representative), HDI-SCD (HDI Support Center Director), HDI-SCA (HDI Support Center Analyst), ITIL Foundation, or Microsoft Office 365 within 120 days of start date
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