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Customer Service Representative
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Full-time
- Job Description Sharon Tube, a division of Zekelman Industries, is seeking a Customer Service Representative.
- This position is responsible for assisting with customer needs effectively and efficiently by providing complete customer service from the point of inquiry through shipment and invoicing.
- This position will be located at the Church Street Facility and report to the Customer Service Manager.
- Responsibilities:Responds to emails and telephone calls from customers and commercial outside representation in a professional and timely mannerProvides full and accurate information to customers to help them submit inquiries, purchase orders, requests for order status or documentationEnters data for quotes and sales orders in Axis platform.
- Accurately provides pricing on both via all sources as determined by ManagersUtilizes SAP for sales order acknowledgements, invoices, and customer related details; uses BI Analysis for reporting purposesMay work with OEM and Service Center Customers who submit orders via EDI or require forecasts and orders be accessed via the customer’s online portalMonitors and updates order backlog weekly.
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