As the Customer Service Representative, you will provide professional customer service to both internal and external customers, as well as collaborate with customers and service center personnel to resolve issues.. Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions. Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing. Strong computer, typing and 10-key skills. Walk and/or stand for extended periods of time on a loading dock that is not climate-controlled and may be slippery

customer service representative

Solutions driven success.   XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.    Pay, benefits and more.   <ul><li>Expected pay range: $23.52 to $27.05  per hour. Pay is on an annual step progression. Actual compensation may vary due to factors such as experience and skill set. </li></ul><ul><li> 1st Shift, 7:30AM- 4:00PM</li><li>Full health insurance benefits on day one  </li><li>Life and disability insurance </li><li>Earn up to 13 days PTO over the course of your first year</li><li>9 paid company holidays </li><li>401(k) option with company match </li><li>Education assistance </li></ul>  As the Customer Service Representative, you will provide professional customer service to both internal and external customers, as well as collaborate with customers and service center personnel to resolve issues. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of.   What you’ll do on a typical day: <ul><li>Bill shipments pursuant to applicable tariffs and pricing agreements </li><li>Recognize and resolve documentation errors</li><li>Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions </li><li>Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing </li><li>Process over, short and damaged freight and related documentation for customer resolution </li></ul>What you need to succeed at XPO: At a minimum, you’ll need: <ul><li>2 years of customer service experience</li><li>Strong computer, typing and 10-key skills </li><li>Experience with Microsoft Office </li><li>Availability to work a variety of shifts, including days, evenings, nights and weekends </li></ul>It’d be great if you also have: <ul><li>Transportation experience</li><li>Excellent verbal and written communication skills </li></ul>This job requires the ability to: <ul><li>Walk and/or stand for extended periods of time on a loading dock that is not climate-controlled and may be slippery </li></ul>Be part of something big.     We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.   All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.    The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.     Review XPO's candidate privacy statement here.

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