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Customer Service Representative
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- While reporting to the Account Manager, Senior CSR or Operations Manager (depending on region).
- Working within the CSR/account team, the CSR will undertake the day to day client account management requirements whilst delivering excellent customer service.
- Support the Customer Service team with any and all support for the designated customer account to ensure Trident meets the necessary KPI/RTP
- Reference applicable Trident generic and customer specific standard working practices (SWP) to effectively process all the necessary pre-artwork build activities utilizing Trident/client artwork management tools
- Has a basic understanding of artwork creation
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