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Customer Service Representative
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Full-time
- The Customer Service Representative is the first point of contact for customers and responsible for resolving issues and requests reported in a timely and professional manner.
- Assist with customer inquiries by use of phone, chat, SMS or email.
- Research status of customer orders, returns, and shipping status.
- Initiate issue process for claims, item orders, and returns.
- Provide advice and support to corporate and internal departments such as fraud department, virtual fulfillment, claims department, accounting for the resolve of individual customer issues.
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