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Customer Service Representative
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- As a Certified Pre-Owned (CPO) Instrument Reverse Logistics Specialist, you will provide pre-sales and/or post-sales support to benefit Client customers in areas such as reverse logistics, trade-in/buyback quotes, problem return resolution, packaging ordering, and shipping.
- Manages and coordinates the end-to-end return logistics customer experience (from order to de-installation) by applying broad knowledge of customer situations, company processes, and instrument requirements related to reverse logistics and product shipment.
- Coordinate and manage transactional CPO Trade in/Buyback (TIBB) and Rental activities between organizations including Customers, Field Sales, Customer Support Organization, Field Repair Center, Logistics, Order Management, Customer Operations Center, and CPO Operations.
- Coordinate and manage trade-in and rental returns processes with the COpC, CPO Business Development Engineer, and sales.
- Support the development of business processes in support of CPO-focused operational initiatives.
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