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Customer Service Representative
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Full-time
- The growing demand for low carbon and responsibly sourced products is creating growth opportunities in critical metals recycling and secondary refining, and as the world's largest precious metals recycler, PGMS is a key player in the circular economy.
- Direct account responsibility for inside sales of precious metal, precious metal products, and Nitinol products within assigned industrial market sector via telesales role.
- Incumbent must be responsive to customers' requirements by coordinating expediting of customer orders with plant scheduling, resolving complaints, processing invoices, ensuring accounts are paid in full and maintained with established credit terms.
- Order entry and verification of the customer's written purchase order, order confirmation, and invoice must be complete within 24 hours of receipt.
- Coordinate quoting of nonstandard items through cost estimating making certain that customer requirements are fully specified and clearly understood.
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