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Customer Service Representative
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- Support customer satisfaction, growth, profitability and other performance objectives of the branch office through coordination and maintenance of all customer service and office procedures.
- Accurate follow-up on all customer requests, quotes, orders, and inquiries.
- Work in conjunction with the service staff to ensure that the branch office achieves performance goals in customer satisfaction.
- Requirements Build a knowledge base on Pella product and components, the issues that affect our products operation, and our warranties based upon product brand, vintage and application.
- Develop extensive product knowledge, process, and the ability to navigate the following software: Pella Order Management System, Pella Direct Quoting System, Pella Order Entry Transmission System, Customer Service Module, and the Pella Electronic Reference Library.
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