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Customer Service Representative
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- Federal Realty is currently sourcing for a part-time Customer Service Representative to join our Concierge team at Santana Row. This individual is an enthusiastic person who can, under the direction of the Concierge Manager, drive Santana Row Concierge to achieve and provide exceptional customer service to Santana Row's shoppers and general public.
- This position is full-time and must be available to work a flexible schedule which includes afternoon, evening, weekend, and/or holiday hours.
- This role will provide shopping information, process gift card purchases, make restaurant reservations, wheel chair rental, and other services as expanded by the Marketing and Operations Department.
- based on needs of shopper, offer gift and store suggestions, information on sales, promotions and events taking place at Santana Row
- Prepare end of day reports as directed by the Concierge Manager
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