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Customer Service Representative
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$15 - $17 an hour
Full-time
- The CSR may handle a high volume of inbound and/or outbound calls and should seek to create a positive experience for each caller.
- Answering calls from customers with complaints, or other issues with products or services and directing them to the appropriate team lead to address.
- Building lasting relationships with clients and other call center team members based on trust and reliability.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Supporting other assignments such as ongoing CRM database maintenance responsibilities, DNS list maintenance, etc.
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